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Overview of eDesk
Entirely focused on eCommerce, eDesk helps online retailers to deliver seriously extraordinary customer service everywhere they sell. Our award-winning artificial intelligence powered automation tools streamline customer support processes and delivery of business insights. This means eCommerce brands can resolve customer queries quicker, and focus instead on selling more and realizing their growth potential.
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About eDesk
eDesk was founded by serial tech entrepreneur Ray Nolan, who was frustrated by the lack of tools that were integrated across marketplaces, specifically Amazon and eBay. To solve this, his vision was to build a suite of eCommerce focused tools that would make it easy for online retailers to manage critical elements of online selling all from one centralised solution. Now, our suite of award-winning eCommerce tools, including Repricer, Feedback and eDesk, helps more than 5,000 eCommerce businesses improve productivity and profitability through automation, commercial insight and competitive benchmarking. We are proud to be the only customer support solution provider on the Amazon and Walmart developer councils, and count Google, eBay, Shopify and many more as key strategic partners. We seamlessly connect over 200 marketplace, webstore, social media and logistics channels, via native integrations found within our App Store. Founded originally as xSellco and rebranded as eDesk in 2021, we are trusted by thousands of customers around the world and power over 50 million conversations every month. This results in billions of dollars of eCommerce transactions every year. Headquartered in Ireland with offices in the UK and the US, we employ over 100 staff globally.
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